Maintaining the security of your data is a priority of Taylor Wimpey, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and we may use such data.
This privacy notice aims to explain the types of personal data Taylor Wimpey may collect about you when you interact with us whether you visit our developments, offices, use your mobile device or go on line. It also aims to explain how we will process, share and keep your data.
We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.
As we may need to update this notice from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.
Who is Taylor Wimpey Central London
Taylor Wimpey Central London is part of Taylor Wimpey plc and Taylor Wimpey UK Limited, both registered companies in England and Wales and members of the Taylor Wimpey group of companies (collectively referred to as Taylor Wimpey “we” or “us” or “our”) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.
Taylor Wimpey is also registered on the information Commissioner's Register of Data Controllers.
Why do we collect your personal data
We may collect and process your personal data for a number of reasons. These reasons include:
This includes, but is not limited to, information you (or a joint purchaser and/or owner) provides:
Our legitimate interests
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Taylor Wimpey, including:
selling and supplying our homes and services;
The purposes and reasons for processing your personal data
We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless we are required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA), as it is currently defined.
Detailed below are examples of when we would collect, process and in some cases share, your personal data:
Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.
The use of protective and pre-emptive safety features
We use CCTV on various sites, primarily construction sites and offices, for the safety of and prevention of any crimes committed against our staff, our customers, our equipment and our properties, not for other monitoring purposes.
We provide staff with the option to wear enhanced safety items whilst on our sites which monitor them to increase their safety and to prevent crime, not for other monitoring purposes.
In the event of any criminal investigations, we may be required by law, to share the data captured with the relevant authorities.
How long will we keep your data
We only ever retain personal information for as long as is necessary and we have retention policies in place to meet these obligations. We are required under some laws or regulations to retain your personal data for a set period of time for example, the maximum legally obliged retention period for certain health and safety related matters is 40 years. Where there is no legal obligation, for example around direct marketing information, we will hold your data for 2 years, unless you opt out within this time.
Some specific areas include, but are not limited to:
How we will share your data
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We may disclose your information to third parties if:
We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.
We will share your personal information with suppliers of services in respect of:
These third parties may include:
We will share your information with relevant government agencies to assist you to participate in any government schemes in which you have indicated you wish to take part.
Social media and marketing
We try to ensure that our communications are as effective and relevant as possible so that we make the best use of the money we spend on them.
We will also, on occasion, use the information you provide us to target our digital and social media advertising effectively. This could include securely providing contact details such as your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter. For example, we may use your information to enable us to display adverts to you, or to prospective customers who have similar characteristics to you. Any information we share with social media companies will be shared in an encrypted format and will not be used for their own purposes
If you would prefer we didn’t use your information to provide you with marketing materials in any of the ways listed above, then you have the right to tell us to stop and can do so by getting in touch with us using the details in the “Further details” section.
You may still see adverts relating to Taylor Wimpey, even after you have asked us not to use your information for targeted digital advertising, because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us. You can control the kind of advertising which you see through the relevant social media sites directly.
What are your rights over your personal data
You have the right to access any personal information that we process about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
If you would like your personal data to be removed or the use to be amended, you have the right to request:
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
We will inform you if your request is possible under current regulations and inform you to what extent your request has been processed. Where we are under legal obligation to retain your information, we will clarify the requirements around the extent of data as well as the duration we will continue to hold your personal data.
If you would like to make a request around the processing of your personal data, please contact us at firstname.lastname@example.org
If you wish to buy a house from us, or work with us
You are not obligated to provide your personal information to us however, as this information is required for us to provide you with our services, we will not be able to offer our products or services without it.
Further details, questions, or complaints
We hope we have provided you with plenty of information around the processing of your personal data that we undertake and the rights you have over it, however if you have any additional questions or would like more details around any of the points listed above, please contact:
Head of Customer Service
Customer Services Department
Taylor Wimpey Central London
20 Air Street
Lodging A Complaint
If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you. You also have the right to lodge a complaint with the supervisory authority (the Information Commissioners Office).
Information Commissioners Office
Tel: 0303 123 1113 (local rate) or 01625 545 745